Welcome to the Purity Bridal online shop.
Here you can shop our sale dresses and bridal accessories. 

It is important that you are happy with your order you can make a return for a refund provided you follow the conditions of the sale. The return must be dispatched from your address within 5 days of receipt from your delivery. Any refund requests received after 5 days from receipt will not be eligible for refund or acceptable for return.

Any returned purchases must be in their original packaging and condition with no additional signs of wear or tear. Products will be inspected upon return and in the unlikely event that the product is not sellable we will have to return it back to you and we will not be able to issue a refund. Any instance whereby the item has been damaged in a way not listed in the description provided but still sellable, will incur a damage fee of 15% of the total order value, this is to be applied at our discretion depending on the damage incurred, this is to cover the additional costs of repair/dry cleaning.

If in the unlikely event that an item arrives damaged please notify us within 24 hours of receipt and email a picture or pictures of the damaged items. For sale wedding dresses sold online we will not have a replacement dress because these are discontinued styles.

Customers are responsible for all postage costs on any returned goods. Any refunds will be processed within 7-10 working days, and will not include any shipping costs.

You can return your order to us via any tracked method, we recommend you have insurance for your parcel, we will not be liable for goods that are lost or damaged in transit. Please keep your tracking reference for your records, customers are responsible for claiming all misplaced, lost, undelivered OR "abandoned" shipments directly with the shipper. Please ensure to package your return appropriately to prevent any damage to the item in transit.

 

Please note the following items are not eligible for return:

·     Underskirts

·     Hair pieces

·     Tiaras

·     Jewelry

·     Earrings

·     Final sale items

This returns policy only relates to online purchases. For purchases made when visiting Purity Bridal in store please refer to our standard terms and conditions of sale which you will be given a copy of when you place your order.